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Andrew N. K. Chen

Professor
Primary office:
785-864-7529
Capitol Federal Hall
Room 4114
University of Kansas


Academic Areas

Information Systems

Education

Ph.D. Operations and Information Management, University of Connecticut
M.S. Accountancy, George Washington University
B.B.A. Accounting, Soochow University, Taiwan

Interests

Knowledge Management, IT Business Value, Human Computer Interaction, Database Management, Business and Web Programming Applications.

Current Activities

Professor Chen received his Bachelor of Business Administration in Accounting from Soochow University at Taiwan, M.S. in Accountancy from George Washington University, and Ph.D. in Operations and Information Management from University of Connecticut. His current teaching and research interests include knowledge management, IT business value, human computer interface design, database management, and business and Web programming applications. His research work appears in Decision Sciences, Decision Support Systems, European Journal of Operational Research, Journal of Management Information Systems, MIS Quarterly, and international conferences and workshops such as AMCIS, DSI, ICIS, PACIS, and WITS. He enjoys sports and outdoor activities. Andrew and his wife, Lorraine, have three children – Lawrence, Andrea, and Angela.

Selected Publications

“Organizing Knowledge Workforce for Specified Iterative Software Development Tasks,” (with Benjamin B. M. Shao and Peng-Yeng Yin) Decision Support Systems, 59, 2014, 15–27.

“Can Online Wait Be Managed? The Effect of Filler Interfaces and Presentation Modes on Perceived Waiting Time Online,” (with Younghwa Lee and Virginia Ilie) MIS Quarterly36(2), 2012, 365–394.

“Usability Design and Psychological Ownership of a Virtual World,” (with Younghwa Lee) Journal of Management Information Systems28(3), 2012, 269–307.

“Evaluating the Effects of Task-Individual-Technology Fit in Multi-DSS models Context: A Two-phase View,” (with Yucong Liu and Younghwa Lee) Decision Support Systems51(3), 2011, 688–700.

“Knowledge Lifecycle, Knowledge Inventory, and Knowledge Acquisition Strategies,” (with Yuhchang Hwang and Raghu Santanam) Decision Sciences41(1), 2010,21–47.

“Managing User Relationships in Hierarchies for Information System Security,” (with Mark Vroblefski, Benjamin Shao, and Matthew Swinarski) Decision Support Systems43(2), 2007, 408–419.

“Strategies for Effective Web Services Adoption for Dynamic E-Business,” (with Sagnika Sen and Benjamin Shao) Decision Support Systems42(2), 2006, 789–809.

“Robust Optimization for Performance Tuning of Modern Database Systems,” European Journal of Operational Research171(2), 2006, 412–429.

“Heuristics for Selecting Robust Database Structures with Dynamic Query Patterns,” (with Paulo Goes, Alok Gupta, and James Marsden) European Journal of Operational Research168(1), 2006, 200–220.

“Assessing Value in Organizational Knowledge Creation: Considerations for Knowledge Workers,” (with Theresa Edgington) MIS Quarterly29(2), 2005, 279–309.

“Measurement and Sources of Overall and Input Inefficiencies: Evidences and Implications in Hospital Services,” (with Yuhchang Hwang and Benjamin Shao) European Journal of Operational Research161(2), 2005, 447–468.

"Database Design in the Modern Organization - Identifying Robust Structures Under Changing Query Patterns and Arrival Rate Conditions,” (with Paulo Goes, Alok Gupta, and James Marsden) Decision Support Systems37(3), 2004, 435–447.

“A Query-Driven Approach to the Design and Management of Flexible Database Systems,” (with Paulo Goes and James Marsden) Journal of Management Information Systems19(3), 2003, 121–154.

Teaching Interests

  • Strategic information technology planning
  • Contemporary and emerging information technology
  • Web technology applications and programming
  • Computer networking
  • Database management
  • Business intelligence
  • Accounting information systems

Research Interests

  • Knowledge management
  • Business value of information technology
  • Human computer interaction
  • Robust databases
  • Healthcare information systems

Selected Publications

Lee, Y., Chen, A., & Hess, T. (in press). The Online Waiting Experience: Using Temporal Information and Distractors to Make Online Waits Feel Shorter. Journal of the Association for Information Systems (JAIS).

Shao, B. BM, Yin, P., & Chen, A. NK (2014). Organizing Knowledge Workforce for Specified Iterative Software Development Tasks. Decision Support Systems, 59(1), 15–27.

Lee, Y. Gabe, Chen, A., & Ilie, V. (2012). Can Online Wait Be Managed? The Effect of Filler Interfaces and Presentation Modes on Perceived Waiting Time Online. MIS Quarterly, 36(2), 365–394.

Lee, Y. Gabe, & Chen, A. (2012). Usability Design and Psychological Ownership of a Virtual World. Journal of Management Information Systems, 28(3), 269–307.

Liu, Y., Lee, Y. Gabe, & Chen, A. (2011). Evaluating the Effects of Task-Individual-Technology Fit in Multi-DSS Models Context: A Two-Phase View. Decision Support Systems, 51(3), 688-700.

Chen, A., Hwang, Y., & Santanam, R. (2010). Knowledge Lifecycle, Knowledge Inventory, and Knowledge Acquisition Strategies. Decision Sciences, 41(1), 21-47.

Vroblefski, M., Chen, A., Shao, B., & Swinarski, M. (2007). Managing User Relationships in Hierarchies for Information System Security. Decision Support Systems, 43(2), 408-419.

Chen, A., Goes, P., Gupta, A., & Marsden, J. (2006). Heuristics for Selecting Robust Database Structures with Dynamic Query Patterns. European Journal of Operational Research, 168(1), 200-220.

Chen, A. (2006). Robust Optimization for Performance Tuning of Modern Database Systems. European Journal of Operational Research, 171(2), 412-429.

Chen, A., Sen, S., & Shao, B. (2006). Strategies for Effective Web Services Adoption for Dynamic E-Business. Decision Support Systems, 42(2), 789-809.

Chen, A., & Edgington, T. (2005). Assessing Value in Organizational Knowledge Creation: Considerations for Knowledge Workers. MIS Quarterly, 29(2), 279-309.

Chen, A., Hwang, Y., & Shao, B. (2005). Measurement and Sources of Overall and Input Inefficiencies: Evidences and Implications in Hospital Services. European Journal of Operational Research, 161(2), 447-468.

Chen, A., Goes, P., Gupta, A., & Marsden, J. (2004). Database Design in the Modern Organization - Identifying Robust Structures Under Changing Query Patterns and Arrival Rate Conditions. Decision Support Systems, 37(3), 435-447.

Chen, A., Goes, P., & Marsden, J. (2003). A Query-Driven Approach to the Design and Management of Flexible Database Systems. Journal of Management Information Systems, 19(3), 121-154.


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