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  • Andrew N. K. Chen

Andrew N. K. Chen

Primary office:
Capitol Federal Hall
Room 4114
University of Kansas


Academic Area

Information Systems


Professor Chen’s current teaching and research interests include knowledge management, IT business value, human computer interface design, database management, and business and Web programming applications. His research work appears in Decision Sciences, Decision Support Systems, European Journal of Operational Research, Information & Management, Journal of the Association for Information Systems, Journal of Management Information Systems, MIS Quarterly, and international conferences and workshops such as AMCIS, DSI, ICIS, PACIS, and WITS.


  • Ph.D. in Operations and Information Management, University of Connecticut
  • M.S. in Accountancy, George Washington University
  • B.B.A. in Accounting, Soochow University, Taiwan

Teaching Interests

  • Strategic information technology planning
  • Contemporary and emerging information technology
  • Web technology applications and programming
  • Computer networking
  • Database management
  • Business intelligence
  • Accounting information systems

Research Interests

  • Knowledge management
  • Business value of information technology
  • Human computer interaction
  • Robust databases
  • Healthcare information systems

Selected Publications

Chen, A. N., Lee, Y. G., & Hwang, Y. (2018). Managing Online Wait: Designing Effective Waiting Screens across Cultures. Information & Management, 55, 558–575.

Lee, Y. G., Chen, A. & Hess, T. (2017). The Online Waiting Experience: Using Temporal Information and Distractors to Make Online Waits Feel Shorter. Journal of the Association for Information Systems (JAIS), 18(3), 231–263.

Shao, B. B., Yin, P. & Chen, A. N. (2014). Organizing Knowledge Workforce for Specified Iterative Software Development Tasks. Decision Support Systems, 59(1), 15–27.

Lee, Y. G., Chen, A. & Ilie, V. (2012). Can Online Wait Be Managed? The Effect of Filler Interfaces and Presentation Modes on Perceived Waiting Time Online. MIS Quarterly, 36(2), 365–394.

Lee, Y. G., & Chen, A. (2012). Usability Design and Psychological Ownership of a Virtual World. Journal of Management Information Systems, 28(3), 269–307.

Liu, Y. Lee, Y. G., & Chen, A. (2011). Evaluating the Effects of Task-Individual-Technology Fit in Multi-DSS Models Context: A Two-Phase View. Decision Support Systems, 51(3), 688-700.

Chen, A. Hwang, Y. & Santanam, R. (2010). Knowledge Lifecycle, Knowledge Inventory, and Knowledge Acquisition Strategies. Decision Sciences, 41(1), 21-47.

Vroblefski, M. Chen, A. Shao, B. & Swinarski, M. (2007). Managing User Relationships in Hierarchies for Information System Security. Decision Support Systems, 43(2), 408-419.

Chen, A. Goes, P. Gupta, A. & Marsden, J. (2006). Heuristics for Selecting Robust Database Structures with Dynamic Query Patterns. European Journal of Operational Research, 168(1), 200-220.

Chen, A. (2006). Robust Optimization for Performance Tuning of Modern Database Systems. European Journal of Operational Research, 171(2), 412-429.

Chen, A. Sen, S. & Shao, B. (2006). Strategies for Effective Web Services Adoption for Dynamic E-Business. Decision Support Systems, 42(2), 789-809.

Chen, A. & Edgington, T. (2005). Assessing Value in Organizational Knowledge Creation: Considerations for Knowledge Workers. MIS Quarterly, 29(2), 279-309.

Chen, A. Hwang, Y. & Shao, B. (2005). Measurement and Sources of Overall and Input Inefficiencies: Evidences and Implications in Hospital Services. European Journal of Operational Research, 161(2), 447-468.

Chen, A. Goes, P. Gupta, A. & Marsden, J. (2004). Database Design in the Modern Organization - Identifying Robust Structures Under Changing Query Patterns and Arrival Rate Conditions. Decision Support Systems, 37(3), 435-447.

Chen, A. Goes, P. & Marsden, J. (2003). A Query-Driven Approach to the Design and Management of Flexible Database Systems. Journal of Management Information Systems, 19(3), 121-154.

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