Steve Hillmer

Professor, Director - Davis Center for Figure Sense
Primary office:
Capitol Federal Hall, 3101
University of Kansas


Academic Area

Decision Sciences and Business Analytics


  • Use of statistical methods in solving of organizational problems
  • Quality management and customer focused operations
  • Statistical process control methods in the control and improvement of manufacturing and service processes
  • Management based upon a systems view of the organization
  • Methods to understand customer's needs

Recent Projects

  • Sampling schemes for qualitative data
  • A strategy to use stratification in process improvement of a call center.

Current Activities

Professor Hillmer has been involved with interviewing recruiters to clearly understand the characteristics that these recruiters desire in graduates from the Schools MBA program. The results of this research will be an understanding of the characteristics of an ideal graduate which are most important to firms hiring the Schools students.

Selected Publications

  • Hillmer, S.C., and Kocabasoglu, C., 2007. Improving Quality and Productivity via Stratification: A Call Center Example for Forming Homogenous Groups. Quality Management Journal, p. 19.
  • Hillmer, S.C., Hillmer, B.C., and MacRoberts, G., 2004. The Real Cost of Turnover: Lessons from a Call Center. Human Resource Planning Journal 27, p.34.
  • Lee, J. and Hillmer, S.C., 2003. Estimating the Effect of Parameter Uncertainty in Repeated Sample Surveys. Communication in Statistics: Simulation and Computation 32, p. 367.
  • Hillmer, S.C., 2002. Time Series Regressions. Chapter in Modeling Intraindividual Variability with Repeated Measures Data: Methods and Applications, London: Lawrence Erlbaum Associates, Moskowitz and Hershberger editors.
  • Bell, W.R. and Hillmer, S.C., 2002. Issues involved with the seasonal adjustment of economic time series. Journal of Business and Economic Statistics, 20th Anniversary Commemorative issue, 20, p. 98.
  • Hillmer, S.C. and Karney, D.F., 2002. An Evaluation of the Foundations of Deming's Management Theory. Proceedings of Eight Annual Deming Research Seminar, New York.
  • Hillmer, S.C. and Karney, D.G., 2001. In support of the Assumptions at the Foundation of Deming's Management Theory. The Journal of Quality Management 6, p. 317.
  • Hillmer, S.C. and Karney, D.G., 1997. Towards Understanding the Foundations of Deming's Management Theory. The Journal of Quality Management 2, p. 171.
  • Hillmer, S.C., 1996. A Problem Solving Approach to Teaching Business Statistics. The American Statistician 50, p. 249.


  • Ph.D., University of Wisconsin-Madison (1976)
  • Master's, University of Wisconsin-Madison (1974)
  • Bachelor's, Drake University (1971)

Teaching Interests

  • Decision Sciences
  • Statistical methods
  • Quality management
  • Customer focused operations

Research Interests

  • Decision Sciences
  • Statistical methods
  • Quality management
  • Customer focused operations
  • Data analytics

Selected Publications

The school and accounting program are accredited by AACSB International, The Association to Advance Collegiate Schools of Business
Our Finance Scholars travel to Wall Street every year
Students in Applied Portfolio Management class manage a fund valued at $1 million
Business students get hands-on experience valuing and analyzing investments
Top 20 undergraduate accounting program —Bloomberg Businessweek
One of 34 U.S. public institutions in the prestigious Association of American Universities
44 nationally ranked graduate programs.
—U.S. News & World Report
Top 50 nationwide for size of library collection.
5th nationwide for service to veterans —"Best for Vets: Colleges," Military Times
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