Andrew N. K. Chen

Andrew N. K. Chen
  • Professor
  • Analytics, Information and Operations Management academic area

Contact Info

Capitol Federal Hall, Room 4114


Professor Chen’s current teaching and research interests include knowledge management, IT business value, human computer interface design, database management, and business and web programming applications.

His research work appears in Decision Sciences, Decision Support Systems, European Journal of Operational Research, Information & Management, Journal of the Association for Information Systems, Journal of Management Information Systems, MIS Quarterly, and international conferences and workshops such as AMCIS, DSI, ICIS, PACIS, and WITS.


Ph.D. in Operations and Information Management, University of Connecticut
M.S. in Accountancy, George Washington University
B.B.A. in Accounting, Soochow University, Taiwan


Research interests:

  • knowledge management
  • business value of information technology
  • human computer interaction
  • robust databases
  • healthcare information systems



University of Kansas (KU)

• Seminar in Information Systems: Collaborative and Decision Support Systems (Ph.D.)
• Seminar in Information Systems: Organization Impacts of Information Systems (Ph.D.)
• Strategic Information Systems Planning (MBA/MAcc)
• Special Problems in Business Administration (MBA/MAcc)
• Business Computer Networking (MBA/MAcc)
• Contemporary Information Systems Topics (MBA/MAcc/Undergraduate)
• Individual Research in Information Systems Technology (Undergraduate)
• Fundamentals of Business Computer Networking (Undergraduate)
• Database Management (MBA/MAcc)

Arizona State University (ASU)

• Applied Projects (MBA/MSIM)
• Electronic Commerce (MAIS/MSIM, Undergraduate)
• Information Security (MBA/MSIM)
• Visual Paradigms for Information Systems Development (Undergraduate)

University of Connecticut (UConn)

• Operations Management (Undergraduate)
• Advanced Information Technologies (Undergraduate)
• Business Software Development (Undergraduate)
• Business Information Systems (Undergraduate)
• Accounting Information Systems (Undergraduate)
• Visual Basic (MBA)
• Integration of Visual Basic and Microsoft Office (Professional Education)

Teaching interests:

  • strategic information technology planning
  • contemporary and emerging information technology
  • web technology applications and programming
  • computer networking
  • database management
  • business intelligence
  • accounting information systems

Selected Publications

Lee, Y. G., Coyle, J. R., & Chen, A. N. K. (2021). Improving Intention to Back Projects with Effective Designs of Progress Presentation in Crowdfunding Campaign Sites [Journal Articles]. Decision Support Systems. Accepted/In Press.
Liu, Y., Lee, Y. G., & Chen, A. N. K. (2020). How IT Wisdom Affects Firm Performance: An Empirical Investigation of 15-Year US Panel Data [Journal Articles]. Decision Support Systems, 133, 1–11.
Lee, Y., & Chen, A. N. K. (2019). The Effects of Progress Cues and Gender on Online Wait [Journal Articles]. Decision Support Systems, 123, 1–13.
Chen, A. N. K., Lee, Y. G., & Hwang, Y. (2018). Managing Online Wait: Designing Effective Waiting Screens across Cultures [Journal Articles]. Information & Management, 55, 558–575.
Lee, Y. G., Chen, A., & Hess, T. (2017). The Online Waiting Experience: Using Temporal Information and Distractors to Make Online Waits Feel Shorter [Journal Articles]. Journal of the Association for Information Systems (JAIS), 18(3), 231–263.
Shao, B. B., Yin, P.-Y., & Chen, A. N. (2014). Organizing Knowledge Workforce for Specified Iterative Software Development Tasks [Journal Articles]. Decision Support Systems, 59(1), 15–27.
Lee, Y. G., Chen, A., & Ilie, V. (2012). Can Online Wait Be Managed? The Effect of Filler Interfaces and Presentation Modes on Perceived Waiting Time Online [Journal Articles]. MIS Quarterly, 36(2), 365–394.
Lee, Y. G., & Chen, A. (2012). Usability Design and Psychological Ownership of a Virtual World [Journal Articles]. Journal of Management Information Systems, 28(3), 269–307.
Liu, Y., Lee, Y. G., & Chen, A. (2011). Evaluating the Effects of Task-Individual-Technology Fit in Multi-DSS Models Context: A Two-Phase View [Journal Articles]. Decision Support Systems, 51(3), 688–700.
Chen, A., Hwang, Y., & Santanam, R. (2010). Knowledge Lifecycle, Knowledge Inventory, and Knowledge Acquisition Strategies [Journal Articles]. Decision Sciences, 41(1), 21–47.
Vroblefski, M., Chen, A., Shao, B., & Swinarski, M. (2007). Managing User Relationships in Hierarchies for Information System Security [Journal Articles]. Decision Support Systems, 43(2), 408–419.
Chen, A., Goes, P., Gupta, A., & Marsden, J. (2006). Heuristics for Selecting Robust Database Structures with Dynamic Query Patterns [Journal Articles]. European Journal of Operational Research, 168(1), 200–220.
Chen, A. (2006). Robust Optimization for Performance Tuning of Modern Database Systems [Journal Articles]. European Journal of Operational Research, 171(2), 412–429.
Chen, A., Sen, S., & Shao, B. (2006). Strategies for Effective Web Services Adoption for Dynamic E-Business [Journal Articles]. Decision Support Systems, 42(2), 789–809.
Chen, A., & Edgington, T. (2005). Assessing Value in Organizational Knowledge Creation: Considerations for Knowledge Workers [Journal Articles]. MIS Quarterly, 29(2), 279–309.
Chen, A., Hwang, Y., & Shao, B. (2005). Measurement and Sources of Overall and Input Inefficiencies: Evidences and Implications in Hospital Services [Journal Articles]. European Journal of Operational Research, 161(2), 447–468.
Chen, A., Goes, P., Gupta, A., & Marsden, J. (2004). Database Design in the Modern Organization - Identifying Robust Structures Under Changing Query Patterns and Arrival Rate Conditions [Journal Articles]. Decision Support Systems, 37(3), 435–447.
Chen, A., Goes, P., & Marsden, J. (2003). A Query-Driven Approach to the Design and Management of Flexible Database Systems [Journal Articles]. Journal of Management Information Systems, 19(3), 121–154.